TERMS + CONDITIONS

So we know this is the stuff nobody wants to read, but there are a lot of great details here that will lay out exactly what to expect from our services and will protect you and us in the process. I know it’s a lot and it might seem a bit daunting and overwhelming, but we have them here for a good reason, so please take some time to read through these Terms and Conditions. We included the information you need and tried our best to remove anything that wasn’t necessary. By placing your order and making payment you agree to all the Terms and Conditions set below. If you have any questions or concerns about any of the terms, please ask.

ORDER TIMELINE

Orders must be placed at least 14 days prior to event date.

REFUND + CANCELLATION

We get it, life happens, things change and sometimes you need to cancel your order. We completely understand, which is why we have a no-questions-asked cancellation policy as long as cancellations are received no less than 30 days prior to the event date. In the event you cancel your order, a full refund will be issued in the means by which you paid minus a 25% administrative fee. Unfortunately, no refunds are available within 30 days of the event as our team has already spent time planning and ordering the flowers for your event. All sales are final within the 30-days of your event date. We may, at our sole discretion, reject an order for goods, if, for example, we are unavailable on your event date or unable to arrange delivery to your delivery address. In that case, we will notify you as soon as possible and will issue a full refund. If by reason of any fact, circumstance, matter or thing beyond our reasonable control, including but not limited to war, strike, riot, pandemic, act of mother nature (such as flooding, snow, etc), and we are unable to perform any obligation under this agreement, we are relieved of that obligation to the extent that we are unable to perform and are not to be liable to you in respect of such inability.

COVID-19 CLAUSE + CHANGE OF DATE

If you request a rescheduling of your event date due to Covid-19 (or other pandemic related circumstances), we will do our very best to accommodate your new date. In most cases, it is not an issue to reschedule, and your order balance will be applied to the new date, which must be used within 365 days of the original event date. Unfortunately, we cannot guarantee that we are available for the new event date. If we are unavailable or the new date is beyond 365 days of your original date, we will issue a refund, minus the 25% administrative fee, as long as you request to reschedule 30 days before your event date. If you are rescheduling within 30 days of your original event date all sales are final. However, you can use your order balance and apply it to the new date within 365 days from the original event date.

COMMUNICATION

We’re here for you. As a way to save you time and money, we have streamlined the floral ordering process and provide you with everything you need upfront with Gathered. We have put a lot of time and effort into making sure all your questions are on our website’s FAQ page, so we highly recommend you check that out first as there is limited direct communication with our studio for Gathered services. If you are a Gathered client, you get a Clarity Call after you place your order and submit your vision form. On the call you can get all your questions taken care of at once – we know how nice it can be to just get a couple of things verified and cleared up! Your 30-minute call goes over all the details, mood board, and all you’ll need to know.

In addition to your Clarity Call, you will also receive a final Finishing Touches call 30 days before your event to go over final counts, updates, details, and any other information. All communication with Gathered outside of the Clarity Call should be done through our platform Honeybook. A Honeybook workspace will be automatically created for you and you will be able to connect through your email invite. You can upload images, documents, send messages, and request changes here.

If you absolutely need a phone call, that’s okay! Just send us a message through Honeybook first so we can send a link to schedule a time slot to connect.

Please do not leave messages on our phone as it does not get checked often.

Currently, we do not offer any in-person meetings.

CHANGES

Change is the only constant in life and we know it is no different when it comes to planning an event; however, in order to provide high-quality florals at an affordable cost, we only allow a limited number of changes to an order. You will have two opportunities to make changes, which will be at your 30 minute Clarity Call (after you purchase) and 30-minute Finishing Touches call (30 days prior to your event date). During these calls, you will talk with one of our designers to make any updates to your color palette, order items, or design details. These two calls are included in your Gathered service at no additional charge. If you would like additional changes and need to schedule a call with our designer, we charge $120 per Revision Request. Please send a message through Honeybook to schedule a Revision Request call. Keep in mind Gathered does not offer fully customized florals. CLICK HERE TO SCHEDULE. We are happy to add more to your order – just let us know at least 2 weeks prior to your event date so we can source the additional flowers and vases.
Any adjustments made to the order within 30 days of the event day will be subject to a minimum rush fee of 20% to account for any rush shipping, last-minute ordering, additional staffing, etc. The rush fee will be billed separately and should be paid 7 days before the event date.

LIABILITY

Gathered by Lavenders strives to provide the best customer service and quality products possible. We want nothing more than our customers to be over the moon with their flower order and experience with us. Please thoroughly inspect your flower order for any damaged or missing items and confirm that size and quantities are correct before signing this form. Your signature is a legal assumption that you have made an inspection of the products and found all products to be in good order, without any damages or missing items.

Lavenders Flowers is not responsible for any damage claims that are not noted as damaged upon arrival. Please exercise caution when accepting and moving arrangements. See our “Care Card” for more instructions on how to care for your flowers.

Lavenders Flowers is not responsible for any damages to any product, vehicles, or other instruments used to unload products by our customers or any agents of our customers.

Lavenders Flowers is not responsible for any injury to persons (our customers or their vendors) that result from the delivery process.

DELIVERY + SET-UP

Venue

If you do opt for delivery, it is your responsibility to communicate any regulations, rules, or restrictions required by the venue. We may be limited by the guidelines or rules of the ceremony venue and/or reception venue. You understand and agree that we will abide by such venue guidelines or rules that are outside our control (i.e. candle restrictions, floral installation limitation, petal restrictions, etc.). You agree to hold us harmless for the impact of such guidelines or rules that may have impacted the finished floral product/installation due to unknown restrictions. We are not responsible for any fees charged by the venue due to cleaning, damages, etc. All venue fees are the responsibility of the CLIENT to pay.

Set-up, Delivery, Clean-up

We require CLIENT to provide the delivery/event location address and accurate event timeline one month prior to the event in order to provide appropriate staffing, delivery, and timing for all set-up and installation (if included in your order) of floral elements provided by us. CLIENT will be responsible for making any necessary accommodations, approval, and communication with the venue for set-up required time for all design elements.

Once delivery and/or set-up of all floral elements is complete, our delivery/set-up obligation is completed and we may leave the premises and are no longer responsible for any additional design elements, lighting candles, decorating cake, reallocation of florals, etc. that gets added last minute or by another vendor.

The CLIENT is responsible for communicating all venue load-in and load-out specifications to us prior to the initial proposal. This is to include a venue layout and detailed map of load-in. If venue load-in specifications are not communicated clearly up front with LF and there is an excessive load-in/out as described above, we have the right to invoice CLIENT after the event for the additional labor required at $60/hr per staff.

Candles

We are not responsible for lighting candles for the event. It is the CLIENTS or PLANNER’S responsibility to provide lighters and light all candle elements for the event as LF is not required to stay beyond the time necessary for set-up, which is typically several hours before candles need to be lit. Please make appropriate accommodations for candle lighting.

OUTSIDE FACTORS

Every effort is made to assure your satisfaction. However, We may encounter circumstances outside of our control due to health, weather, suppliers, machine, or other problems during the design and production phases. If any of these outside factors cause a delay we will make you aware ASAP. We are unable to give any monetary or other compensation if these outside factors influence the project timeline or final product.

Specifically, LF is not responsible for any limitations due to extenuating and uncontrollable natural circumstances such as wind, heat, cold, fire, rain, hail, snow, etc. LF will do our best to make necessary adjustments to deliver or set-up all design elements as proposed, but cannot guarantee the design details will be completed. Designer ensures all floral items provided by us are in excellent condition upon delivery. Designer is not responsible for any damages or limitations due to extenuating and uncontrollable natural circumstances such as wind, heat, cold, fire, rain, hail, snow, etc., or due to wedding guests or staff after we leave. Designer will do the best to make necessary adjustments to set-up all design elements as proposed, but cannot guarantee the design details will be completed as order specifies (i.e. candles staying lit or installations staying up in wind, flower freshness in extreme heat, cold, rain, fire, etc.).

If LF should become materially or physically incapacitated, prohibiting us from performing our services, such as serious illness, injury, death in the family, pregnancy, or unexpected causes beyond the control of florist, LF will locate a replacement wedding florist of similar quality and experience at no additional cost to CLIENT. In the unlikely event that florist is unable to secure a replacement, or should CLIENT reject the substitute florist, CLIENT agree that florist's maximum responsibility and liability is limited to the return of all unearned sums paid to date by CLIENT.

DESIGNERS CHOICE + FLORAL SELECTION

Designer's Choice

As part of our signature style we select unique and seasonal floral elements to include in the designs and do not work off of a floral request list. We do select florals that embody and represent the Mood Board designed specifically for each client. We do our best to honor requests for specific flowers into consideration.
We will do our best to create designs that reflect the design the CLIENT has ordered and the details communicated on the initial Vision Form, Mood Board, and Clarity Call; however, due to seasonal and color limitation in natural products, and the subjectivity of art, there is no guarantee we will be able to match CLIENT'S expectations and vision exactly.

Seasonality

Designer strives to work with both local and seasonal floral elements in an effort to provide the freshest, high-quality ingredients for all floral design elements.
When we use floral varieties that are in season, they hold up better to the seasonal elements and look their best during that specific time of year.